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Talent Development Secondary seeks Administrative Coordinator

Position Title:  Administrative Coordinator
Job Family: Talent Development Secondary at Tides Center
Reports to: Chief Administrative Officer (CAO)


General Summary:

The Administrative Coordinator (AC) for Talent Development Secondary will take on the coordination role of the following functions:

  1. Management of the new SalesForce platform
  2. Digital communications and social media
  3. General office support, management and coordination

TDS is in the process of spinning off its long-standing operations from Johns Hopkins School of Education to become its own independent nonprofit.  For the past twenty years it has been recognized as one of the premier evidence-based school improvement services providers in the most challenged secondary schools in the country, serving our most vulnerable students.  TDS provides a proven model to help these schools build new structures, processes and behaviors while integrating essential student support services so that they can increase their effectiveness in raising student achievement.

TDS has just taken the first step toward its own independence and will operate under the sponsorship of a revered national fiscal sponsor organization, Tides.  In 18 -24 months, TDS will have built sufficient systems, in part as a result of the AC’s efforts, to become its own independent nonprofit with its own board and fully functional operations.

As such, TDS is entering a highly entrepreneurial stage where its national team needs to necessarily be flexible, creative and “can-do” in terms of mind-set and approach to its work.  As such, this AC position will in some ways prove a tremendous opportunity for a rising professional to gain invaluable experience across multiple functions during a time of rapid growth and organizational development.  The position is based in the Baltimore/DC area and will pay competitively and commensurate with skills and experience of the final candidate.



  • SalesForce Administration
    • Developing user manual for the new system
    • Becoming initial uber user and then overseeing the process by which all staff become oriented and immersed
    • Create and manage changes to the system
    • Maintain system, security and integrity
    • User assistance, training, adoption and satisfaction
    • Process creation, documentation and maintenance
    • Data Quality, migration and maintenance
    • Report and dashboard creation and maintenance
  • Digital Communications and Social Media
    • Generate and recommend creative digital approaches for marketing, promoting and communicating the work of 30-70 education professionals in low-performing secondary schools across the country, and the research that undergirds their work.
    • Possess working knowledge of web design, web authoring tools and use of content management systems and search engine optimization.
    • Serve as creative lead for development of social media accounts and regular administration of social media channels.
    • Lead and oversee the TDS website, developing and managing content.
    • Manage and develop content for social media.
    • Update website design as needed in collaboration with management teams
  • General Office Management and Support to Senior Staff
    • Support financial operations
    • Help with contracts management
    • Support accounts payable and receivable
    • General Office Management and Support
      • Supplies
      • Mail
      • Telephone and computer monitor


  • Integral in establishing, implementing, and maintaining the administrative processes and systems of the TDS program.


  • On a regular and continuous basis, exercises judgment regarding financial, administrative, and personnel issues related to both TDS and participating districts and schools. Routinely spends time making decisions around administrative and personnel issues in conjunction with the CAO, the ED and CPO. Ultimately assumes responsibility for decisions, consequences, and results.


  • May represent the interests of TDS when dealing with matters of personnel, financial matters, and overall managerial and leadership issues. Has the ability to direct his or her workload as needed and provides supervision and guidance in setting the workload of others.


  • Exchanges non-routine information using tact and persuasion as appropriate. Superior oral and written communication skills are required. Communicates on a regular basis with both internal and external contacts, partners and stakeholders.
  • Internally, coordinates with the CAO, ED, CPO, Regional Directors and local managers as it relates to executing and tracking against contracts and deliverables.
  • Externally, communicates with district and school personnel and representatives from civic, corporate, and philanthropic organizations as it relates to contracts, reimbursements, pay plans and finances.


  • Bachelor’s Degree (BA, BS) in Business, Management, Communications or other applicable discipline.
  • Strong experience with and/or demonstrated success business and information administration in a non-profit setting.
  • Superior communication and interpersonal skills, decision-making abilities, along with capacity to take direction and then work independently.


  • A Master’s Degree in Business Administration and/or Information Technology
  • Non-profit financial and administrative management experience of at least 2-3 years